Privacy Policy



Casa Malca uses and protects the information that is provided by its users when using its website. This company is committed to the security of its users’ data. When we ask you to fill in the personal information fields with which you can be identified, we do so by ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change or be updated over time so we recommend and emphasize the continuous reviewing of this page to ensure you agree with those changes.


Information that is collected

Our website may collect personal information, for example: Name, contact information such as your email address and demographic information. Likewise, when necessary, some other specific information may be required to process a reservation or make a billing.


Use of the information collected

Our website uses the information in order to provide the best possible service. E-mails may be sent periodically through our website with special offers and other advertising information that we consider relevant to you or that may provide some benefit, these emails will be sent to the address you provide and may be canceled at any time.


The personal information we collect from you is used for the following purposes that are necessary to provide our services:

– Book and / or register in the services requested or hired at our hotel.

– Address any special needs you may have due to your health conditions or disabilities, when booking or registering for the services you request or hire at our hotel.

– Negotiation and drafting of preferential rate agreements.

– Preparation of your invoices and / or payment receipts.

– Send account statements.

– Address clarifications, complaints and inquiries.

– Make returns or refunds.

– Financial analysis of overdue accounts.

– Preparing and keeping updated our customer database.

– In case of debt, carry out collection procedures. In that case, process or grant credit.



A cookie refers to a file that is sent for the purpose of requesting permission to be stored on your computer, once you accept, the file is created and the cookie is then used to have information regarding web traffic, and also facilitates future visits to a recurrent web. Another function that cookies have is that with them the websites can recognize you individually and therefore provide you with the best personalized service on your website.

Our website uses cookies to identify the pages that are visited and how often. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However cookies help to provide a better service on the websites, you are not giving access to information from your computer or from you, unless you want it and provide it directly. You can accept or deny the use of Cookies, however, most browsers accept cookies automatically as it serves to have a better web service. You can also change your computer settings to decline cookies. If they are declined, you may not be able to use some of our services.


Third Party Links

This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data on those other third-party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.

Control of your personal information

At any time you may restrict the collection or use of personal information that is provided to our website. Each time you are asked to fill out a form, such as the user registration, you can check or uncheck the option to receive information by email. In case you have marked the option to receive our newsletter or advertising you can cancel it at any time.

This company will not sell, assign or distribute personal information that is collected without your consent, unless required by a judge with a court order.

Casa Malca reserves the right to change the terms of this Privacy Policy at any time.

Estimado Huésped,


Derivado de la situación actual en la que nos encontramos viviendo por la crisis Sanitaria COVID-19, queremos informarles que Casa Malca está rediseñando todos sus procesos de higiene para garantizar las nuevas medidas de seguridad e higiene de nuestras instalaciones para todos nuestros huéspedes, clientes, socios comerciales y colaboradores, con el fin de cumplir la normativa establecida.


Hemos implementado medidas adicionales y complementarias en la sanitización y desinfección de nuestras instalaciones, así como nuevos procesos en nuestros servicios para mejorar la satisfacción y seguridad de nuestros clientes.

Cualquier duda o aclaración quedamos a sus órdenes.




Gerencia General